Frequently Asked Questions

Frequently Asked Questions

We are a product-driven company and understand the importance of providing all the information you need to consider Liquid Systems. If you can’t find the answers below, please contact one of our dealers, or connect with us directly on Toll free: 1.855.333.6252, or by email.

Where can I purchase Liquid Systems?

We are represented by a network of expert dealers who can assist you with specifying your made-to-order rack solution and facilitate pricing and delivery. In the absence of a dealer in your area, feel free to contact us directly and we will be happy to be of service. We also have a limited number of products available through our online store.

What is the price of a Liquid Systems rack?

It depends on the configuration and finish that you choose. Our product is a made-to-order solution ensuring you have a unique solution to your needs depending on capacity requirements, installation parameters, colour preferences, etc. Once we hear the specific requirements of your needs through a dealer, we can quote a price.

We also have a limited number of products which you can peruse in our online store.

How are Liquid System racks installed?

The modularity allows for a variety of installation methods. Our free standing Mini Series can stand on any stable surface with zero installation requirements.  Our wall mounted Mono and Classic Series attach with provided fasteners to any solid backing with sufficient strength. The Exclusive Series maintains the same design as the Classic series but enables floor to ceiling mounting and therefore storage on either side of the post.

The Liquid Systems Installation Guides below provide step by step detailed instructions for installation:

LS Mono Series Installation Guide
LS Classic Series Installation Guide
LS Exclusive Series Installation Guide

How long does it take to have Liquid Systems delivered?

Working through our dealers the lead time from order confirmation to shipping from our warehouse for made-to-order product is typically 10 to 12 weeks. Rush options are available for an additional fee.

We can also ship a limited selection of product from our online store in 3-4 days.

What is it made of and where is it made?

The system is predominantly made of anodized aluminum, the exceptions being some trim elements, like wood bases and caps for the Minis, stainless steel fasteners, and our unique Sil-Secure silicon inserts.

The aluminum is sourced from the United States and 100% machined within our own facility, using state-of-the-art 5-axis CNC machinery. The anodizing is executed by a partner in Vancouver who complies with all waste-water and solid waste disposal regulations.

Final product is flat packed and shipped out of Squamish.

How many and what kind of bottles do the Liquid System racks hold?

Being a made-to-order solution, the number of bottles depends entirely on the needs of you, the customer.  Some clients want more of the display effect and are less concerned about capacity.  Others want to avail themselves of our double-sided exclusive series to maximize capacity.

The versatility of Liquid Systems is part of the beauty. Our patented fins can accommodate standard 750ml wine bottles, or magnum sized fins can be specified as well.

How strong and stable are the racks?

In terms of strength, our racks are engineered for carrying capacities significantly beyond their intended use. The rigid, custom-milled aluminum material is inherently stable as a foundational component. Additionally, our unique Sil-Secure silicone inserts provide slip free (and quiet, none of that glass on metal grating…) nesting of your bottles.

Is Liquid Systems a residential or commercial product?

Both! The modular nature of the Liquid Systems design means it can be adapted for both private or commercial requirements.  The aesthetic properties are bound to convey a sense of discernment, quality and celebration, no matter the setting.

Is Liquid Systems a patented product?

Yes, our unique holding “fin” and cradling design is protected under patent in both Canada and the United States: Canadian Patent No. CA151354S, US Patent No. D751871.   When you choose a Liquid Systems racking system, you get a premium, exclusive product, the quality of which is guaranteed by our carefully monitored supply chain.

Are Liquid System racks suitable for wine cellars with temperature and humidity control?

Yes, absolutely. The anodized aluminum will not only bring any cellar to life, but is an inherently durable, corrosion-resistant, low maintenance material bound to outlast the contents of any cellars.

Are your LED Light Pads dimmable and what about heat?

Our Light Pads are dimmable with our supplied dimmable drivers that will need to be installed by a qualified electrician. We source LumiSheet LEDs that do not emit infrared radiation that would heat surrounding elements like bottles. We regulate the LED sheet with an integrated heat sink which ensures longevity.

What is the minimum order?

There is no minimum order; we cater to projects both big and small!

Are colour samples available?

Liquid Systems series are available in 13 anodized colours.

Our dealers have a full sample kit for you to see and experience our product. We can provide a colour sample ring upon request if you do not have a dealer near you – please contact us directly and we would be happy to assist you.

Is Liquid Systems available outside North America?

Yes, our product is flat packed and able to be shipped globally.

What is your shipping and returns policy?